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Insurance Cos.’ Call Centers Get High Marks (The Commercial Record)

Many of us – perhaps uncharitably – think of call center workers as dead-eyed, monotone script-readers who, when we finally make it through the maze of automated messages, are wildly unhelpful at resolving our questions.

AAA shutting California call centers earlier than expected (The Sacramento Bee)

California State Automobile Association will close its California call centers – including its 500-employee Elk Grove facility – earlier than expected and send the jobs out of state, citing the cost of doing business in California.

StarTek plans Philippines call center (Denver Post)

StarTek Inc. said Thursday it plans to open a new call center in the Philippines in the fourth quarter of this year to complement its 21 centers in North America. The 78,000-square-foot center in Makati would be able to hold 1,100 representatives.

StarTek to open call center in Philippines (AP via Yahoo! Finance)

StarTek Inc. says it plans to open a new call center in the Philippines in the fourth quarter of this year to complement its 21 centers in North America.

CSAA to move call centers, 900 jobs out of state (BizJournals)

The California State Automobile Association is closing three California call centers and moving about 900 jobs to centers in Arizona and Oklahoma, according to a report Tuesday in the Contra Costa Times newspaper.