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| Mondi diversi: top manager e customer service (I-dome.com) |
| Una ricerca di Genesys conferma lo scollamento nella percezione del servizio tra top manager e professionisti del customer service. Le prime significative discrepanze emergono in merito alla misurazione della profittabilità e della customer experience. |
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| Bupa updates site to boost customer service (Computing.co.uk) |
| Angelica Mari, Computing , Thursday 4 December 2008 at 16:48:00 Health insurance group to introduce self-service functionality online Bupa is overhauling its web site to improve customer service as increasing numbers of people opt for private medical cover. The web refresh will be one of the main focus areas for the health insurance group next year, with the aim of ... |
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| Bupa updates site to boost customer service (vnunet.com) |
| Angelica Mari, Computing , Thursday 4 December 2008 at 16:48:00 Health insurance group to introduce self-service functionality online Bupa is overhauling its web site to improve customer service as increasing numbers of people opt for private medical cover.... |
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