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Call centers can make or break your dealings with customers (The Kansas City Star)

Serve customers well or watch them bolt. This is a key finding from new research examining consumer attitudes about how they were treated by call centers for a range of industries, including banks, cable and satellite television services, cell phones, hotels and insurance companies.

IBM to protect data in call centers (CIOL)

BANGALORE, INDIA: International Business Machines Corp. (IBM) today said researchers at its India Research Laboratory have developed advanced data masking technology that helps call centers protect critical data without disrupting customer service or business operations.

IBM to protect data in call centers (Chennai Online)

IBM Technology to Protect Customer Data in the Call Center Industry (PhysOrg)

Researchers at IBM's India Research Laboratory have developed advanced data masking technology that helps call centers protect critical data without disrupting customer service or business operations. As IBM continuously seeks new methods to ensure privacy and security, the company intends to utilize this capability in its own call center operations to further protect information for its ...

Alaska Airlines Names Lane Kemper Managing Director of Customer Service - Call Centers (PR Newswire via Yahoo! Finance)

Alaska Airlines announced today that Lane Kemper has been named managing director of customer service - call centers, where she will oversee the carrier's customer call centers, including Reservations and Customer Care.