At a two-day Financial Times Global Outsourcing and Offshoring Conference in London this week, Convergys Corporation (NYSE: CVG), a global leader in relationship management, will share its insights on what's ahead for customer service outsourcing.
The extended enterprise needs to be precisely focused on customer needs. Let’s think about the customer for a minute–not your customer but you, the customer. What isn’t working for you?
NEW ORLEANS, BUSINESS WIRE -- Great Lakes Data Systems, Inc. today announced a partnership with SubscriberWise(R), Ltd. to offer broadband service providers a powerful risk management solution. Operators will have real-time access to data that will help them better understand subscriber payment behavior and credit risk, all from within the WinCable(R) subscriber management and billing software.
Officials of NCO Group and Best Buy on Monday announced plans for a Best Buy customer support operation to bring 350 new jobs to Joplin in the next year.
